Orders
Order Process Automation
Our CRM system enables your customers to conveniently and swiftly place orders through your online store. For instance, imagine a situation where a customer wants to order a brochure print. Instead of making a phone call or visiting in person, they can effortlessly upload their files, specify format, volume, and design requirements, as well as select necessary options like paper type or communication method.
This streamlines the ordering process and saves time for both the customers and you. Once a customer places an order, the printing house instantly receives all the necessary information to proceed. Your manager will no longer need to spend time clarifying details or making constant calls.
Order Management
Our module provides you with maximum control over the order fulfillment process. You can easily view and make changes to orders, set priorities, track statuses, and manage delivery timelines.
For instance, imagine you need to change the delivery address for a specific order. With the CRM system for the printing house from DRUK, you can quickly update the information at the customer's request. Such flexibility and control enable you to ensure top-notch service and maintain customer satisfaction.
Efficient Manager Assignment
Each customer is assigned a dedicated manager who takes care of their orders and provides personalized support.
If a manager manually enters a customer's order into the system, they automatically become responsible for that customer and all their future orders. For new website customers who place orders independently, the module automatically assigns a responsible manager, ensuring quick and continuous service.
Additionally, the module allows manual reassignment of orders between managers, providing flexibility in workload distribution and optimizing work processes.
You can save significant time by automating the order processing and making changes without involving additional resources. For instance, easily adding new orders, correcting errors, and updating client information without unnecessary efforts.
Streamlined communication among clients, managers, and order executors becomes a reality with our module. It facilitates coordination and speeds up order fulfillment. For example, you can engage in dialogues with employees, discuss order details, and provide progress reports in a user-friendly environment.
You will no longer struggle with monitoring manager performance and order control. Our module equips you with convenient tools to track manager work and analyze data, empowering you to make informed decisions and enhance business efficiency. For instance, you can view sales statistics, identify top-performing managers, and identify opportunities for improvements.
Say goodbye to problems with storing and organizing order, client, and requirement information. Our CRM system allows centralized storage of all necessary data, making it easy to track orders and provide individualized solutions for clients. For instance, you can store data on previous orders, client preferences, and requirements to deliver personalized services in the future.
This module assists in effectively planning and allocating resources for optimal order fulfillment. You will be able to avoid overloads and ensure a more balanced workflow, which will positively impact both quality and speed of work.
